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| Home > Trigeneration > Maintenance Contracts |
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We offer standard service packages but also take a flexible approach in tailoring maintenance packages to suit specific installation requirements. We also offer service packages outside of Urban Energy’s own installations, as our technicians are fully trained in chiller maintenance, including complete overhauls. |
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Premier Service
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The Premier Service option includes: |
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 24 hour monitoring
Automatic SOS alert
Fuel efficiency and energy production reports
Communication with central operation centre
Remote SOS alert
Part identification system
Remote fault diagnostic and rectification
Environmentally safe waste product disposal
Bromide analysis program
Dedicated site engineer
Routine servicing, minor and major overhauls, including parts and labour |
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Premier Plus
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A 'fit and forget' solution to trigeneration system operation and maintenance where Urban Energy takes over daily management and provides all maintenance requirements. This option includes all the benefits of the premier service, plus additional parts and labour. The Premier Plus service is a fixed-cost maintenance service covering all eventualities, giving clients security over annual running costs. |
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Urban Energy finance
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In certain circumstances, Urban Energy will pay for your trigeneration system, operate and maintain it under our Finance Agreement (reduced energy purchase), providing all the benefits of a Premier Plus Service Contract. In return the client buys electricity and thermal energy from the trigeneration system at a set rate. The benefit is that any remaining value in the client’s asset can be realised while enjoying low cost, low risk energy. |
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Remote monitoring
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For those with experience of gas chiller and trigeneration management and maintenance, we can provide monitoring services including provision and maintenance of remote diagnostics, help desk, automatic re-start, monthly performance reports, and enhanced remote programming.
Urban Energy offers remote clients real-time data via a telephone line or LAN. Fault alerting by email or SMS messaging is also available and can be used on all of our systems. |
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Technical support
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Technical support contracts provide onsite and remote assistance, with packages designed to suit the individual needs of each client. |
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Consultant and engineer support
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Urban Energy recognises the valuable role of consultants in expanding the use of trigeneration in buildings and we offer a range of services to assist them in their work.
Our involvement ranges from provision of straightforward energy balance data for a series of different trigeneration systems; information on ancillary systems such as absorption chillers; to full-scale feasibility studies and design.
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also offer half day, full day and lunchtime seminars on the various aspects of trigeneration and can include a tour of a local installation. Seminars take place either at our Castle Hill (NSW) head office or we can come to your premises. For more information, please email info@urbanenergy.com.au.
With rapid advances in technology and sustainability, the scope of trigeneration systems available is growing and changing constantly. The technical information in your library may well be out of date, so take advantage of the experience and technology available from Urban Energy.
Call us toll-free on 1300 66 99 81 |
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