Maintenance Contracts

We offer standard service packages but also take a flexible approach in tailoring maintenance packages to suit specific installation requirements. We also offer service packages outside of Urban Energy’s own installations, as our technicians are fully trained in engine maintenance, including complete overhauls.

The Premier Service option includes:

  24 hour monitoring

  Automatic SOS alert

  Fuel efficiency and energy production reports

  Communication with central operation centre

  Remote SOS alert

  Part identification system

  Remote fault diagnostic and rectification

  Environmentally safe waste product disposal

  Oil analysis program

  Dedicated site engineer

  Routine servicing, minor and major overhauls, including parts and labour

A 'fit and forget' solution to Cogeneration system operation and service, where Urban Energy takes over daily management, providing all maintenance. This option includes the benefits of the premier service plus additional parts and labour. The Premier Plus service is a fixed-cost maintenance service covering all eventualities and giving security over annual running costs.

In certain circumstances, Urban Energy will pay for your Cogeneration system, operate and maintain it under our Finance Agreement (reduced energy purchase), providing all the benefits of a Premier Plus Service Contract. In return the client buys electricity and thermal energy from the Cogeneration system at a set rate. The benefit is that any remaining value in the client’s asset can be realised while enjoying low cost, low risk energy.

For those with experience of gas engine and Cogeneration management and maintenance, we can provide monitoring services including provision and maintenance of remote diagnostics, help desk, automatic re-start, monthly performance reports, and enhanced remote programming.

Urban Energy offers remote clients real-time data via a telephone line or LAN. Fault alerting by email or SMS messaging is also available and can be used on all of our systems.